Privacy Policy

• Contact and appointment requests: your name, email address, phone number, requested service, preferred date and time, signer location, notes, and document type.
• Chat: the messages you send, AI assistant responses, and owner replies. Please do not send identification numbers, full documents, account passwords, or other sensitive personal information through chat.
• Notary network applications: your contact details, commission information, RON platform, insurance coverage, credentials, and relevant experience.
• Invoices: the invoice title, amount, and payment status. Payment card details are entered into Stripe’s checkout; this website does not store your full card number.

We use information to respond to inquiries, review and manage appointment requests, provide notary services, send requested confirmations and owner notifications, maintain chat conversations, review notary applications, process invoices, protect the website, and meet applicable recordkeeping or legal obligations.

Submitting a request does not confirm an appointment, document eligibility, recipient acceptance, or notary authorization. We do not sell your personal information.

We use service providers to operate the website. They receive only the information needed for their services, as described below.

• Lovable Cloud: hosts the website and stores form submissions, bookings, applications, invoices, chat conversations, and administrator account information. Managed email delivery sends appointment and application notices to the owner and requested receipts to customers.
• AI chat: visitor messages and conversation context are sent through Lovable’s AI service to generate assistant responses. Conversations are saved so the owner can review them and reply.
• Google Calendar: when the owner confirms an appointment, the booking name, email, phone number, service, location, notes, and appointment time may be added to the owner’s Google Calendar.
• Stripe: provides embedded invoice checkout and payment processing. Stripe receives payment details and may use cookies or similar technology for checkout, security, and fraud prevention. See Stripe’s privacy policy.
• Calendly: some appointment links open Calendly. Information you provide there is handled under Calendly’s privacy policy.
• Google Fonts: serves the website’s fonts. Google receives the technical request when your browser loads those files.

Links to Instagram, Google reviews, the National Notary Association, and other external websites open services controlled by those providers. Their own privacy policies apply when you visit them.

Lovable Visitor Analytics uses no cookies, stores nothing on your device, does not keep IP addresses, and does not identify you. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. Page visits, time on page, page speed, and errors are recorded for every visitor, without cookies and without identifying anyone. Detailed data is kept for 90 days, and daily summaries are kept for a year.

Separately, this website uses Google Analytics on every page. Google may use cookies or similar technologies and receives usage information such as pages viewed, referring websites, device and browser information, and approximate location. See Google’s privacy policy.

The website saves chat conversation IDs, titles, and private access tokens in your browser’s local storage so you can return to saved conversations. Clearing that storage can remove your ability to reopen those chats. Administrator sign-in also uses browser storage to maintain an authenticated session.

Google Analytics and Stripe may set their own cookies or use similar technologies, as described above. You can control or clear cookies and local storage through your browser settings, although doing so may affect sign-in, chat access, or checkout.

We retain business records for as long as reasonably needed to provide services, maintain records, resolve disputes, protect the website, and meet legal obligations. Information may be disclosed to the service providers described here, to a notary assigned to an approved request, or when required by law. We use reasonable administrative and technical safeguards, but no website or transmission method is completely secure.

You may contact us to ask about your information or request access, correction, or deletion. Some records may need to be retained for legal, security, or business-record purposes. We may update this policy as the website or our practices change; the latest version will be posted here with a revised date.

Email info@exemplarynotary.com or call 313-744-1039.